Jaidens Faulkner

Since AI can be used properly, it is able to simultaneously allow for "holy trinity" that is more efficient than the other options, and is more affordable. AI is a game changer. There is no longer a question of "pick any two".

The smart service desk technology can produce similar results to a human, but in a flash of an eye. With no human labor cost (after the initial set-up), transaction costs can fall to almost nothing. The risk of human error is reduced significantly when humans are removed from the delivery process. AI can produce outcomes that are consistently fast, accurate, efficient, and more efficient over time.

AI Use Cases to support the Service Desk

There are a growing amount of AI and automation-related use cases that are getting mainstream attention in IT Service Desk all over the world. These are real-world applications of AI and intelligent automation that our customers employ to enhance employee satisfaction and the performance of their IT support teams.

AI Chatbots Delivering Virtual Service Agents (VSAs)

Chatbot-driven virtual service agents offer 24 hour, automated first-contact support to employees. They typically handle simple queries, service requests or inquiries about information. This can be text-based chat or a voice-driven interface. With the integration, the chatbot can use the service catalog, FAQs as well as service status information. the knowledge base as well as any other information that is in the assyst CMDB. It also enables integration with other platforms, such as Microsoft Teams.

Delivering Teams with AI-Driven Data

The assyst InfoZone is an intelligent aid for delivery teams. It is a part of the in the assyst ITSM Solution. It functions as a record-mining agent and analyzes historical records in real time to find solutions for customers. The InfoZone reacts to the context of the user to present pertinent information instantly.

Automated Detection and correct the Resilient Infrastructure

The ai-powered service desk agents typically work for a long time dealing with incidents that are able to be automatically identified and resolved in a timely manner. AI-powered event management enables assyst to spot infrastructure issues in real-time and instantly initiate automated resolution workflows to resolve the issue prior to when services are impacted and IT customers are disrupted. AI is a leader in this field because it is able to handle much more data than a human could and is much more efficient than a human could.

Intelligent Ticket Handling

The manual process of routing issues to teams is time-consuming and can result in mistakes. When there is a big backlog of tickets, it can be hours or even days before a ticket can be delivered to the appropriate team or subject matter expert to take the appropriate action. The customer's IT department could waiting for a response, which can result in a loss of productivity.

Trend identification and decision assistance

AIs excel at mining data and uncovering useful information. They are able to join dots from diverse data points and analyze large and diverse data sets quicker than human beings could. AI provides deep analytics -- the kind that was once too complicated or time-consuming--into reach.

AI-Assisted Knowledge Management

Service desk agents and other IT subject-matter experts often find it difficult to find time to develop knowledge artifacts that users can use to resolve their own issues. This is a Catch-22 situation. They are too busy fighting fires to stop and find the knowledge needed to bring it to an end.